What kind of support does my WMS have?

Implementing a WMS system in a warehouse is obviously not a small undertaking. That’s why choosing the correct vendor to supply your WMS solution is as important as choosing the right dealership to buy your car from.

First, you need to find a vendor who has a long history in the business and a list of successful clients from a wide range of industries. Finding a vendor with experience not only ensures that you will be purchasing a WMS system that incorporates years of feedback from a variety of clientele, but also provides assurance that the company will remain in business in the years to come. In a fragile economy, a vendor’s longevity isn’t an issue that can be overlooked.

Second, your WMS vendor needs to have a training program in place that includes hands-on learning methods and training documentation. These teaching tools are critical in helping to prepare you and your staff to take on a system as complex as a WMS. Any good company with experience in warehouse inventory management will offer in-depth training that is tailored to your operation’s business processes.

Another consideration? A good WMS vendor offers both email and phone support, including options for after-hours emergency issues. Before you invest, make sure that you understand the terms and conditions of a support contract.

WMS vendors who have a solid history supplying warehouse management solutions will have developed loyal clientele through good training and constant quality support. These are only a few factors that you need to consider when looking at a WMS solution provider, but they are crucial considerations.

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