Category Archives: PathGuide Employees

Registration Opens Today for PathGuide’s Latitude User Conference!

A Conference That Truly Pays Professional Development Dividends

Today marks the opening of early bird registration for PathGuide’s Latitude User Conference. Join us at the Cedarbrook Lodge in Seattle this September 10-12.

This fun, yet education-focused event, offers any conference attendee full access to PathGuide engineers and Latitude power users. We specifically design each LUC around brand new users, warehouse managers and staff, C-level executives, IT professionals, and prospective clients.

So, why will attendees (regardless of their level of user experience) be impressed by our agenda? Because a good chunk of the content ideas come from Latitude product users. PathGuide understands that a conference agenda and its content can be the deciding factor when it comes to clicking the registration button or passing on the invite altogether.

The ever-popular one-on-one training sessions, educational panels and networking opportunities with other product peers is what really sets PathGuide’s Latitude User Conference apart. And, you can count on the breakout training sessions and hands-on training to cover the latest insights as we illustrate the things on PathGuide’s horizon.

Finally, this year’s General Session Keynote Address is sure to impress. Bill Eckstrom’s “Getting Comfortable With Discomfort” will open your eyes to how dangerous it can be to remain in the state of comfort. You’ll be amazed at the outcomes that discomfort can have on your life, and the lives of others. Come learn why Bill’s personal and professional development ideas are essential to growth.

Early registration discounts are available now through July 21, 2017, but don’t wait. Reserve your spot soon. Remember, bring more – save more!

More information about the 2017 Latitude User Conference can be found here.

People on the Move at PathGuide

We’ve had some staffing changes among our management team that we thought you’d like to hear more about. So without further ado, allow us to introduce three staff members who have recently taken on a more prominent role within PathGuide. They are John Tully, who is our new software development manager; Marc Matthews, recently promoted to customer service and QA manager; and Jay Heim, who is now our implementation & training manager.

To give you an idea of their responsibilities, here is an overview of what each person will be in charge of:

John Tully – Software Development Manager

John is a new hire at PathGuide, but already has a solid background in the software development language deployed in Latitude WMS. Before joining PathGuide, he served in the Marine Corps, and later established expertise in managing software development teams much larger than PathGuide’s existing engineering team. John will work closely with PathGuide’s R&D team in order to support customer growth and Latitude version migration. In addition, John will act as liaison with the customer service and implementation departments to ensure rapid response to issues and opportunities requiring engineering expertise.

Fun fact:  John likes fishing, archery, reading and fixing things that are broken, such as lawn mowers, kids’ toys and bikes.

Marc Matthews – Customer Service and QA Manager

Marc has been with PathGuide since 2007. He started in customer support and quickly gained a reputation as the go-to guy for tough questions from customers. Later, Marc moved into engineering with a big role in the testing and certification process for major carriers, including UPS and FedEx. While there, he developed an automated test harness for Latitude to better ensure product quality as enhancements and version releases are rolled out to customers. Marc was also instrumental in establishing a ‘case ownership’ approach that led to support engineers seeing a case through from initiation to close, while also giving customers a single point of contact to manage questions and issues for better continuity. Customers using this single point of contact include E.B. Horsman, Appliance Parts Depot, Ellsworth, and Mechanix Wear.

Fun fact:  Weekends generally mean fishing, camping, computer gaming, or target shooting for Marc.

Jay Heim – Implementation & Training Manager

Jay joined PathGuide in March 2015, and steps into the role previously held by George Lindholm. Jay has a proven track record of successful Latitude WMS implementations with customers such as Plumbers Supply, Tompkins Canada and Kelly’s Supply. Jay is dedicated to continuous improvement in all areas of training and implementation to ensure that PathGuide is meeting and exceeding customer expectations. Jay brings excellent project management skills to coordinate the moving parts of an install, from kick-off to hand-off to Customer Support.

Fun fact:  Outside work, Jay likes camping, flying drones and paintball. You can find him paintballing almost every nice weekend between March and September.