Category Archives: Latitude Manifest & Shipping System

Latitude Tips & Tricks: Managing eCommerce Fulfillment

For today’s Latitude Tips and Tricks, we’ll walk through how you can use Latitude WMS and the Latitude Manifest & Shipping System (LMS) to manage eCommerce fulfillment orders seamlessly and automatically. LMS provides two primary methods for fulfilling eCommerce orders with Latitude integration: Shipper Account Profile and Third Party Billing. Both options can support direct-to-customer and direct-to-store order types.

Shipper Account Profile

An LMS Account Profile is created for the fulfillment account. The orders are seamlessly processed through the LMS Account Profile, through Customer or Carrier configurations in Latitude, to automatically link the order to the fulfillment account.

Create a Dedicated Account Profile: In LMS, create a separate Account Profile that will be configured with the Fulfillment Shipper’s account information. Go to the LMS Management Console, then select Account ProfilesMoreAdd an Account Profile. Configure the account information, and use the Label Address tab to fill in the desired “from” information for the outbound labels. You may also optionally add a logo to the profile, for use on 8” label formats. Use the Functions menu to customize the label with Add Company Logo, and browse to the appropriate image file.

Setting Up a Carrier Override to the Account: In Latitude, you can use the Carrier maintenance screen to set the Override Shipper value on the LMS-mapped Carrier so that it matches the new fulfillment shipper account profile.

Setting Up a Customer Override to the Account: Another option is to set up a Customer record, and configure it to always map to the new account profile using the Fixed Shipper property. Enable the Use as Label From Address checkbox for correct label formatting, if needed.

Then, when a new order is imported for the linked carrier or customer, and opened in LMS for shipping, the station console will automatically select the linked account profile for the shipment. The profile From Address is also used as the label return address for this profile.

Third Party Billing

The Latitude Order is imported as Third Party Billing order type, and uses the Freight Account property on the order to save the proper account number. When the order is shipped, the shipment automatically bills to the fulfillment account number.

Configure Ship-From Address on Customer Record: Configure the Third Party Address on the Latitude Customer maintenance screen, and check the Use as Label From Address to display the correct label information.

Order Import Properties: On the Sales Order, the order must be imported with Third Party Billing, while using the Customer Freight Account field to import the correct account number.

Third Party Accessorials: When the order is processed in LMS, the Third Party accessorial will display the configured “from” address and customer account number from the imported order.

To use the new Latitude tracking detail to launch package information, you simply go into the Tracking tab in the Review Sales Order screen and click the tracking number.  If you just want to view the label, you click on the Forms tab and then drill down.

Keep an eye on this blog for the next Tips and Tricks post, and check our Content Marketing Hub for videos, photos and presentations from our customers and partners. As always, if you have a suggestion for a new Latitude WMS feature or there’s a specific problem you’re trying to solve, you can reach our Support Team at 1-888-627-9797.

PathGuide and QubeVu Power Cascade Orthopedic Supply’s Award at PARCEL Forum 2016!

PathGuide is proud to announce that our customer, Cascade Orthopedic Supply, has won PARCEL Forum’s prestigious 2016 Game Changer Award. The award, which was presented to Cascade on September 13th at this year’s show in Dallas, Texas, recognized the company’s successful deployment of PathGuide’s Latitude Manifest and Shipping System together with QubeVu‘s DimStation dimensioning solution.

The combined solution from PathGuide and QubeVu provides Cascade with certified dimensions of any object, regardless of shape. This is important for Cascade, as it has many irregularly-shaped items that previously caused a lot of costly void space using traditional shipping practices. With most carriers now calculating shipping costs based on an item’s weight and size, Cascade turned to PathGuide and QubeVu for a seamless solution that automatically selects the most economical carrier. This system not only saves Cascade and its customers money, it also helps Cascade provide value-add services online, such as stock availability and accurate shipping costs.

This quote from Jeff Collins, president of Cascade Orthopedic Supply, says it all. “Integrating QubeVu into our Latitude WMS has given us a phenomenal boost in operations here at Cascade. We use the solution from the moment we receive inbound goods, and follow each item throughout the warehouse until it gets shipped. Now that it has been successfully deployed in our U.S. operations, the next thing on our list is to leverage PathGuide and QubeVu at OrtoPed ULC in Canada, as well. We couldn’t be happier with the way that PathGuide’s Latitude integrates with QubeVu, giving us and our customers useful information about our stock that helps us to improve customer service and satisfaction, lower costs, and drive our business.”

Congratulations to the Cascade team!

Guest Post: Latitude with QubeVu for Accurate Dimensioning

Hi everyone. My name is Kim Karvonen. I’m a sales manager at Postea, one of PathGuide’s unofficial technology partners. I had the opportunity to speak with many of you back in May at the PathGuide Latitude User Conference where we demonstrated our QubeVu Dimensioning Solution, working together and integrated to Latitude’s Manifest and Shipping System. PathGuide was kind enough to let us introduce ourselves here and explain what we do and how it might be helpful to your business.

What’s QubeVu?

QubeVu offers the most advanced technology in the dimensioning market. Our solution provides certified dimensions of any object – regardless of shape – in under a second.

Scanning is automatic with no button presses or special alignment required.

Our workstations are available in several small-footprint configurations to fit into any warehouse or distribution center. All are built for rugged industrial use, with no moving parts. In addition, QubeVu takes a picture of every object it scans – indispensable for verification and claim protection. See more details about our products here.

QubeVu is fully compatible with the Latitude WMS and the Latitude Manifest & Shipping System to record dimensions and print accurate shipping materials on the spot. PathGuide and QubeVu engineers can provide a custom solution if you have specific needs.

Why is accurate dimensioning important?

Many major carriers have switched to a dimension-based pricing model, so companies without the ability to automatically measure package dimensions – or those who regularly ship oddly shaped items – will struggle to quote shipping costs to their customers at the time of purchase. Knowing the exact dimensions of SKUs also lets them cut costs by using the correct sized packaging to eliminate void space.

Many of our customers also use QubeVu to verify that their shippers are billing them correctly. In one case, a customer discovered they were being overcharged and used the data from QubeVu and Latitude to negotiate a substantial refund from the carrier. That company realized ROI for the implementation in just a couple of months!

Other benefits of more accurate dimensioning include the ability to:

  • Store dimension data and pictures for each SKU in Latitude WMS master files to check insurance claims
  • Reorganize the warehouse more efficiently by dimensioning all incoming items
  • Use size data for better-informed negotiations with carriers
  • Cut picking and packing times by picking directly into the correct size box

Watch this video about one of our joint success stories with PathGuide and Cascade Orthopedic to see QubeVu in action and hear how it integrated with Latitude WMS: http://resources.pathguide.com/h/i/258241248-qubevus-cascade-pathguide-story

To learn more about QubeVu, you can reach me at kim.karvonen@postea.com.


Author:  Kim Karvonen, Sales Manager | Postea

 

 

Voice-controlled WMS Primes Distribution Centers for Growth

Voice-controlled warehouse management system (WMS) applications have rapidly matured into a proven solution for improving the speed and accuracy of processes within distribution center and warehouse operations. These applications are most commonly associated with picking and order selection, however, many warehouses that use voice picking have also adapted it for other functions such as receiving, put-away, stock replenishment, truck loading, returns and cycle counting.

Why is voice such a valuable tool in the warehouse? The biggest reason is because voice-controlled applications allow warehouse workers to use both hands while picking, packing, and shipping items – rather than needing one hand to scan barcodes and other labels. In the case of Latitude WMS users, the system creates an efficient order of tasks, and uses simple instructions to guide workers to pick and pull relevant items.

Compared to traditional warehouse processes using pen and paper or handheld computers and barcode scanning, a voice picking system creates a hands-free, heads-up user workflow. In the case of Jensen Distribution Services, a full-line wholesale distributor serving 11 western states, voice-controlled processes were slowly rolled out using Latitude after it was first deployed in 2010. Jensen particularly noticed a dramatic improvement when the company moved from batch picking and label picking to a voice-controlled system that allowed workers in the warehouse to go completely hands free.

Jim Hart, senior vice president of operations at Jensen, summed up the benefits of voice. “Quality is huge here at Jensen, so with eCommerce fulfillment transactions growing 80 percent in the past year, Latitude with Vocollect has allowed Jensen to pick a perfect, or a near perfect order. We’re tracking at 0.05 percent errors, compared with 1 percent before our WMS. In fact, this system makes it difficult to make a mistake.”

For more information about how PathGuide’s Latitude WMS integrates with voice, visit our website here.

Fisheries Supply Makes a Splash with New Latitude-Enabled Will Call System

PathGuide customers have a knack for finding unexpectedly innovative uses for their Latitude systems. For example, marine distributor Fisheries Supply uses Latitude WMS to automate a high-speed Will Call order system that can have customer orders ready for pickup in 15 minutes. This gives the company a high value market differentiator that boosts sales and reinforces its commitment to customer service.

Fisheries Supply is a marine distribution center that has operated since 1928 in the heart of Seattle’s maritime industry. It deployed Latitude in 2010 to improve order accuracy, but soon found other ways that the new WMS could improve its business, such as job prioritization. By taking advantage of the WMS’s built-in algorithms, Latitude helps employees determine which item is placed in the picking queue first and ranks each individual order by importance. This allows each team to pick the most urgent items 100 percent of the time. Fisheries Supply then realized that this prioritization feature could benefit Will Call orders as well.

Before deploying Latitude, Fisheries Supply assigned Will Call items to a single picker. If there was a sudden spike in Will Call orders, the picker couldn’t keep up and orders were delayed. Now, with paperless prioritization, the Will Call system looks at the urgency of each order, so it can be picked, packaged and ready for pickup within as little as 15 minutes. Customers, many of whom are local boat owners or mechanics that rely on parts and equipment from Fisheries to do their jobs, can come by and pick up their orders without any lost time or hassle. Latitude allows Fisheries Supply to have those crucial orders ready on schedule every time, which results in happy, loyal customers and repeat business.

To read this article in Industrial Supply, click here.

Updated Latitude Manifest & Shipping System Ensures that PathGuide Remains FedEx Compliant

FedEx moves more than 10 million packages every day. So how does PathGuide ensure that the Latitude Manifest & Shipping System users can keep deliveries on track? By diligently tracking software updates and ensuring that Latitude is totally compliant with FedEx shipping guidelines.

It took three months of work, but we are happy to announce that the Latitude Manifest & Shipping System is once again FedEx compliant for the coming year. After applying the required updates, PathGuide achieved Platinum Certified Solution Provider status for FedEx and users of the PathGuide system can be confident that shipping will go as smoothly as usual.

Here were a few of the biggest advancements:

1. FedEx SmartPost Third Party Billing options were added.
2. International Returns: FedEx has expanded its Returns Product Portfolio across all service regions and within regions for domestic returns, so we’ve added new features to U.S. Domestic, non-U.S. Domestic and International Email Return Label shipments.
3. Pharmacy Delivery: U.S. customers now have a selectable/passable option that will trigger the courier to deliver the shipment directly to a pharmacy, bypassing a receiving area or loading dock.
4. FedEx One Rate Shipping pricing option was added. One Rate is a flat rate that does not require the customer to weigh shipments under 50 pounds. It is available only in the U.S.
5. Dangerous Goods/HAZMAT: We have updated the list of goods classified as dangerous.
6. Canada Domestic Expansion: Standard Overnight Intra-Canada Express service for non-freight shipments is now available, offering delivery by 5 pm the next business day.
7. Dangerous Goods Enhancements: Changed to reflect new regulations of shipping Other Regulated Materials-Domestic (ORM-D) in Alaska and Hawaii.
8. International Shipping Enhancements: “Multiple countries” will no longer be accepted as a valid country. We’ve edited the validation process to ensure that all country manufacture codes are valid.
9. We’ve made several changes to how alcohol shipments are handled. Alcohol enablement is now managed at the account level with a specific location (either a state or postal code) to prevent unauthorized shipments from being held at the hub/terminal and returned to the customer. Customers can now identify alcohol shipments as either Licensee or Consumer to improve legal reporting accuracy. Customers will now be able to print the SEL169 label required for all alcohol shipments.

We’ve also added several features requested by specific customers as part of Latitude’s latest software update, Version 4.0.1.110. We want all Latitude customers to have the best user experience possible, and these latest FedEx features help make that happen.