Category Archives: LAB Members

Interview with Douglas Hunter, chairman of PathGuide’s Latitude Advisory Board (LAB)

We recently spoke with Douglas Hunter, the newly elected chairman of PathGuide’s Latitude Advisory Board (LAB). Douglas is the operations manager at Eldorado Trading Company, and was the original implementation champion at Eldorado when Latitude WMS was first rolled out. He has been a part of the industry for many years, and shared some of his views and advice about getting the most out of Latitude.

PathGuide: What are some of the benefits or unique ways you use Latitude WMS?

Douglas: Latitude has provided a major improvement to our business in inventory management and in staff performance by increasing accountability and reducing manual steps. Previously, we used our ERP to manage all warehouse inventory operations, which did not give us data in real time or with much detail. Managing inventory and order processing was extremely labor-intensive due to the ERP’s inability to manage inventory in multiple locations, as well as the required time-consuming action of sorting and processing picks on paper.

The customization that we tend to describe as our “game changers” are the automation in order routing by customer type, carrier and FIFO, in a paperless pick environment. We can now manage inventory in real time in multiple locations, instead of our previous practice of using manual reference fields to know secondary or back-stock locations. The customization of the LMS Manifesting & Shipping System offered by PathGuide removed countless manual practices and allowed us to process more orders without adding additional stations or staff. Finally, the ability to add customized reports, alerts, and dashboards has helped us reduce email volume due to manual alerts, and has given us strong visibility down to the team or individual level for performance metrics.

PathGuide: Why did you join PathGuide’s Latitude Advisory Board (LAB)?

Douglas: For me, being a LAB member means having stronger insight into the growth of PathGuide’s products and vision plans. It also means having the ability to give feedback from an operational standpoint on areas in need of improvement or presenting ‘outside the box’ ideas that we identify in the day-to-day use of our WMS. The LAB gives power-users of Latitude the ability to brainstorm new concepts with PathGuide’s talented team, in order to continue enhancing an already great product.

PathGuide: What advice would you give to companies considering a WMS?

Douglas: Do an ROI plan with strategic growth goals and an analysis of your practices in order to identify the areas needing improvement. Far too often, the larger issues are obvious because they are the triggers for your organization’s search for a WMS in the first place. If you are struggling on where to start this analysis, review white papers on warehouse inefficiencies or visit a best-in-class facility to see processes that are stronger than those in your own operations. Examples of some areas to focus on are inventory accuracy, measuring productivity, pick path sequencing, and paper picking.

You should know what your company wants to achieve by adding a WMS to your operations. The benefits of adding Latitude WMS include warehousing visibility improvements and automation. From staff productivity visibility, real-time information on item storage in multiple locations, faster dock-to-stock in receiving, stronger order release control, a more accurate inventory, customizable manifesting features, or a product that will grow with your company, Latitude can enhance the capabilities of your business and increase your customer’s satisfaction through timely, accurate orders.

You would be hard-pressed to find a better customer service practice in any industry.

Douglas Hunter Elected Chairman of PathGuide’s Latitude Advisory Board

A hearty welcome aboard to Douglas Hunter, who was elected chairman of the Latitude Advisory Board (LAB) at our Latitude User Conference in May. Douglas is the operations manager at Colorado-based Eldorado Trading Company, where he oversaw the Latitude WMS rollout at its distribution facility.  Since then, he has been an active member of the Latitude Advisory Board. He’s a strong advocate for using technologies to solve warehouse problems and for continuously improving processes. In fact, we profiled Doug as our first warehouse champion many years ago. We’re excited to work more closely with him as he brings a new voice and energy to the LAB.

Roy Bragg will be stepping down as chairman after several years of service but will remain active as a board member. Roy is VP of operations at Canadian electronics distributor EB Horsman & Son and has been a great guiding voice for the board. Many thanks to Roy for his leadership during a critical growth period and we look forward to more of his keen insight for Latitude as we work to make the product even better.

The LAB is a user-led group of Latitude enthusiasts based in the U.S. and Canada. They give PathGuide feedback based on their experiences gained from working with Latitude WMS in their warehouses and distribution centers. Insight from the board directly shapes PathGuide’s training programs and product enhancements, and members often serve as beta testers for software updates. These members represent a wide range of industries. For more about the LAB and a list of current members, look here.