Category Archives: eCommerce Fulfillment

What e-Tailers Can Learn from Amazon’s Technology Investments

Our partners at Software Advice are always on lookout for ways to help companies compete and find the best tools for their business needs. One of the company’s market research assistants, Forrest Burson, recently published an interesting piece entitled: “6 Ways Amazon Is Changing Supply Chain Management in 2016,” (link). Not only did this article reinforce the view that Amazon is leading the way in terms of logistical speed and efficiency, it also shone a light on the possible future of supply chain management.

With that in mind, we reached out to Forrest for more background into what e-Tailers can learn from the trail that Amazon is helping to blaze. You’ll also find a couple of links back to their content where you can find additional information.

PathGuide: What can smaller businesses learn from Amazon that may help them compete?

Forrest: Amazon is well known for the automated robots it uses in its warehouse, which of course cost a pretty penny to implement on the scale that Amazon does things. So, I’m not sure any small company could replicate that. But, what small businesses can do is automate manual processes through warehouse management software.

PathGuide: So, if SMBs can’t compete on scale, are there any areas where they can possibly beat Amazon?

Forrest: There are some instances where SMBs can have the edge over Amazon, especially if they are a niche retailer. So, one way to keep a competitive advantage is to build up a client base that keeps coming back—offering them deals, always having a stocked inventory and providing a superior product selection.

PathGuide: Amazon is always in the news. Is it important to track what they’re doing?

Forrest: For a lot of small retailers, Amazon is both a competitor as well as a service they rely on, and a channel they might even sell through. It’s critical to keep an eye on what Amazon does because when it moves, the world tends to shake.

 

Latitude Tips & Tricks: Managing eCommerce Fulfillment

For today’s Latitude Tips and Tricks, we’ll walk through how you can use Latitude WMS and the Latitude Manifest & Shipping System (LMS) to manage eCommerce fulfillment orders seamlessly and automatically. LMS provides two primary methods for fulfilling eCommerce orders with Latitude integration: Shipper Account Profile and Third Party Billing. Both options can support direct-to-customer and direct-to-store order types.

Shipper Account Profile

An LMS Account Profile is created for the fulfillment account. The orders are seamlessly processed through the LMS Account Profile, through Customer or Carrier configurations in Latitude, to automatically link the order to the fulfillment account.

Create a Dedicated Account Profile: In LMS, create a separate Account Profile that will be configured with the Fulfillment Shipper’s account information. Go to the LMS Management Console, then select Account ProfilesMoreAdd an Account Profile. Configure the account information, and use the Label Address tab to fill in the desired “from” information for the outbound labels. You may also optionally add a logo to the profile, for use on 8” label formats. Use the Functions menu to customize the label with Add Company Logo, and browse to the appropriate image file.

Setting Up a Carrier Override to the Account: In Latitude, you can use the Carrier maintenance screen to set the Override Shipper value on the LMS-mapped Carrier so that it matches the new fulfillment shipper account profile.

Setting Up a Customer Override to the Account: Another option is to set up a Customer record, and configure it to always map to the new account profile using the Fixed Shipper property. Enable the Use as Label From Address checkbox for correct label formatting, if needed.

Then, when a new order is imported for the linked carrier or customer, and opened in LMS for shipping, the station console will automatically select the linked account profile for the shipment. The profile From Address is also used as the label return address for this profile.

Third Party Billing

The Latitude Order is imported as Third Party Billing order type, and uses the Freight Account property on the order to save the proper account number. When the order is shipped, the shipment automatically bills to the fulfillment account number.

Configure Ship-From Address on Customer Record: Configure the Third Party Address on the Latitude Customer maintenance screen, and check the Use as Label From Address to display the correct label information.

Order Import Properties: On the Sales Order, the order must be imported with Third Party Billing, while using the Customer Freight Account field to import the correct account number.

Third Party Accessorials: When the order is processed in LMS, the Third Party accessorial will display the configured “from” address and customer account number from the imported order.

To use the new Latitude tracking detail to launch package information, you simply go into the Tracking tab in the Review Sales Order screen and click the tracking number.  If you just want to view the label, you click on the Forms tab and then drill down.

Keep an eye on this blog for the next Tips and Tricks post, and check our Content Marketing Hub for videos, photos and presentations from our customers and partners. As always, if you have a suggestion for a new Latitude WMS feature or there’s a specific problem you’re trying to solve, you can reach our Support Team at 1-888-627-9797.