Monthly Archives: September 2016

Latitude Tips & Tricks: Managing eCommerce Fulfillment

For today’s Latitude Tips and Tricks, we’ll walk through how you can use Latitude WMS and the Latitude Manifest & Shipping System (LMS) to manage eCommerce fulfillment orders seamlessly and automatically. LMS provides two primary methods for fulfilling eCommerce orders with Latitude integration: Shipper Account Profile and Third Party Billing. Both options can support direct-to-customer and direct-to-store order types.

Shipper Account Profile

An LMS Account Profile is created for the fulfillment account. The orders are seamlessly processed through the LMS Account Profile, through Customer or Carrier configurations in Latitude, to automatically link the order to the fulfillment account.

Create a Dedicated Account Profile: In LMS, create a separate Account Profile that will be configured with the Fulfillment Shipper’s account information. Go to the LMS Management Console, then select Account ProfilesMoreAdd an Account Profile. Configure the account information, and use the Label Address tab to fill in the desired “from” information for the outbound labels. You may also optionally add a logo to the profile, for use on 8” label formats. Use the Functions menu to customize the label with Add Company Logo, and browse to the appropriate image file.

Setting Up a Carrier Override to the Account: In Latitude, you can use the Carrier maintenance screen to set the Override Shipper value on the LMS-mapped Carrier so that it matches the new fulfillment shipper account profile.

Setting Up a Customer Override to the Account: Another option is to set up a Customer record, and configure it to always map to the new account profile using the Fixed Shipper property. Enable the Use as Label From Address checkbox for correct label formatting, if needed.

Then, when a new order is imported for the linked carrier or customer, and opened in LMS for shipping, the station console will automatically select the linked account profile for the shipment. The profile From Address is also used as the label return address for this profile.

Third Party Billing

The Latitude Order is imported as Third Party Billing order type, and uses the Freight Account property on the order to save the proper account number. When the order is shipped, the shipment automatically bills to the fulfillment account number.

Configure Ship-From Address on Customer Record: Configure the Third Party Address on the Latitude Customer maintenance screen, and check the Use as Label From Address to display the correct label information.

Order Import Properties: On the Sales Order, the order must be imported with Third Party Billing, while using the Customer Freight Account field to import the correct account number.

Third Party Accessorials: When the order is processed in LMS, the Third Party accessorial will display the configured “from” address and customer account number from the imported order.

To use the new Latitude tracking detail to launch package information, you simply go into the Tracking tab in the Review Sales Order screen and click the tracking number.  If you just want to view the label, you click on the Forms tab and then drill down.

Keep an eye on this blog for the next Tips and Tricks post, and check our Content Marketing Hub for videos, photos and presentations from our customers and partners. As always, if you have a suggestion for a new Latitude WMS feature or there’s a specific problem you’re trying to solve, you can reach our Support Team at 1-888-627-9797.

PathGuide and QubeVu Power Cascade Orthopedic Supply’s Award at PARCEL Forum 2016!

PathGuide is proud to announce that our customer, Cascade Orthopedic Supply, has won PARCEL Forum’s prestigious 2016 Game Changer Award. The award, which was presented to Cascade on September 13th at this year’s show in Dallas, Texas, recognized the company’s successful deployment of PathGuide’s Latitude Manifest and Shipping System together with QubeVu‘s DimStation dimensioning solution.

The combined solution from PathGuide and QubeVu provides Cascade with certified dimensions of any object, regardless of shape. This is important for Cascade, as it has many irregularly-shaped items that previously caused a lot of costly void space using traditional shipping practices. With most carriers now calculating shipping costs based on an item’s weight and size, Cascade turned to PathGuide and QubeVu for a seamless solution that automatically selects the most economical carrier. This system not only saves Cascade and its customers money, it also helps Cascade provide value-add services online, such as stock availability and accurate shipping costs.

This quote from Jeff Collins, president of Cascade Orthopedic Supply, says it all. “Integrating QubeVu into our Latitude WMS has given us a phenomenal boost in operations here at Cascade. We use the solution from the moment we receive inbound goods, and follow each item throughout the warehouse until it gets shipped. Now that it has been successfully deployed in our U.S. operations, the next thing on our list is to leverage PathGuide and QubeVu at OrtoPed ULC in Canada, as well. We couldn’t be happier with the way that PathGuide’s Latitude integrates with QubeVu, giving us and our customers useful information about our stock that helps us to improve customer service and satisfaction, lower costs, and drive our business.”

Congratulations to the Cascade team!

Guest Post: Latitude with QubeVu for Accurate Dimensioning

Hi everyone. My name is Kim Karvonen. I’m a sales manager at Postea, one of PathGuide’s unofficial technology partners. I had the opportunity to speak with many of you back in May at the PathGuide Latitude User Conference where we demonstrated our QubeVu Dimensioning Solution, working together and integrated to Latitude’s Manifest and Shipping System. PathGuide was kind enough to let us introduce ourselves here and explain what we do and how it might be helpful to your business.

What’s QubeVu?

QubeVu offers the most advanced technology in the dimensioning market. Our solution provides certified dimensions of any object – regardless of shape – in under a second.

Scanning is automatic with no button presses or special alignment required.

Our workstations are available in several small-footprint configurations to fit into any warehouse or distribution center. All are built for rugged industrial use, with no moving parts. In addition, QubeVu takes a picture of every object it scans – indispensable for verification and claim protection. See more details about our products here.

QubeVu is fully compatible with the Latitude WMS and the Latitude Manifest & Shipping System to record dimensions and print accurate shipping materials on the spot. PathGuide and QubeVu engineers can provide a custom solution if you have specific needs.

Why is accurate dimensioning important?

Many major carriers have switched to a dimension-based pricing model, so companies without the ability to automatically measure package dimensions – or those who regularly ship oddly shaped items – will struggle to quote shipping costs to their customers at the time of purchase. Knowing the exact dimensions of SKUs also lets them cut costs by using the correct sized packaging to eliminate void space.

Many of our customers also use QubeVu to verify that their shippers are billing them correctly. In one case, a customer discovered they were being overcharged and used the data from QubeVu and Latitude to negotiate a substantial refund from the carrier. That company realized ROI for the implementation in just a couple of months!

Other benefits of more accurate dimensioning include the ability to:

  • Store dimension data and pictures for each SKU in Latitude WMS master files to check insurance claims
  • Reorganize the warehouse more efficiently by dimensioning all incoming items
  • Use size data for better-informed negotiations with carriers
  • Cut picking and packing times by picking directly into the correct size box

Watch this video about one of our joint success stories with PathGuide and Cascade Orthopedic to see QubeVu in action and hear how it integrated with Latitude WMS: http://resources.pathguide.com/h/i/258241248-qubevus-cascade-pathguide-story

To learn more about QubeVu, you can reach me at kim.karvonen@postea.com.


Author:  Kim Karvonen, Sales Manager | Postea