Monthly Archives: July 2016

Interview with Douglas Hunter, chairman of PathGuide’s Latitude Advisory Board (LAB)

We recently spoke with Douglas Hunter, the newly elected chairman of PathGuide’s Latitude Advisory Board (LAB). Douglas is the operations manager at Eldorado Trading Company, and was the original implementation champion at Eldorado when Latitude WMS was first rolled out. He has been a part of the industry for many years, and shared some of his views and advice about getting the most out of Latitude.

PathGuide: What are some of the benefits or unique ways you use Latitude WMS?

Douglas: Latitude has provided a major improvement to our business in inventory management and in staff performance by increasing accountability and reducing manual steps. Previously, we used our ERP to manage all warehouse inventory operations, which did not give us data in real time or with much detail. Managing inventory and order processing was extremely labor-intensive due to the ERP’s inability to manage inventory in multiple locations, as well as the required time-consuming action of sorting and processing picks on paper.

The customization that we tend to describe as our “game changers” are the automation in order routing by customer type, carrier and FIFO, in a paperless pick environment. We can now manage inventory in real time in multiple locations, instead of our previous practice of using manual reference fields to know secondary or back-stock locations. The customization of the LMS Manifesting & Shipping System offered by PathGuide removed countless manual practices and allowed us to process more orders without adding additional stations or staff. Finally, the ability to add customized reports, alerts, and dashboards has helped us reduce email volume due to manual alerts, and has given us strong visibility down to the team or individual level for performance metrics.

PathGuide: Why did you join PathGuide’s Latitude Advisory Board (LAB)?

Douglas: For me, being a LAB member means having stronger insight into the growth of PathGuide’s products and vision plans. It also means having the ability to give feedback from an operational standpoint on areas in need of improvement or presenting ‘outside the box’ ideas that we identify in the day-to-day use of our WMS. The LAB gives power-users of Latitude the ability to brainstorm new concepts with PathGuide’s talented team, in order to continue enhancing an already great product.

PathGuide: What advice would you give to companies considering a WMS?

Douglas: Do an ROI plan with strategic growth goals and an analysis of your practices in order to identify the areas needing improvement. Far too often, the larger issues are obvious because they are the triggers for your organization’s search for a WMS in the first place. If you are struggling on where to start this analysis, review white papers on warehouse inefficiencies or visit a best-in-class facility to see processes that are stronger than those in your own operations. Examples of some areas to focus on are inventory accuracy, measuring productivity, pick path sequencing, and paper picking.

You should know what your company wants to achieve by adding a WMS to your operations. The benefits of adding Latitude WMS include warehousing visibility improvements and automation. From staff productivity visibility, real-time information on item storage in multiple locations, faster dock-to-stock in receiving, stronger order release control, a more accurate inventory, customizable manifesting features, or a product that will grow with your company, Latitude can enhance the capabilities of your business and increase your customer’s satisfaction through timely, accurate orders.

You would be hard-pressed to find a better customer service practice in any industry.

Latitude Tips & Tricks: Package Tracking in Latitude Web

Welcome back to another “Tips and Tricks for Latitude,” our series of blog posts to help make you a Latitude power user. Over the next few posts, you’ll learn about some of the latest Latitude updates and hacks. Many of these were presented at our recent Latitude User Conference in San Diego – so if you attended that session, send this blog to a co-worker who didn’t!

Let’s talk about package tracking. In the past, if you needed to track a FedEx or UPS customer shipment, you would have to look up the tracking number stored in Latitude, copy it, and then switch over to a FedEx or UPS tracking website where you could paste the tracking number to search for it there. But here’s the good news! We’ve added a feature to Latitude that allows you to track items more easily, eliminating the annoying need to copy and paste when switching programs.

To do this, go to Activities – Order Processing – Review Sales Orders, then click the Tracking tab and look for the Tracking Number column. Click the number you want to track. This will take you to the LMS Review Package screen, where you can also see the packing slip, shipping label and other shipment forms. Click Functions – Track Package to be routed to the UPS or FedEx web page with tracking info on when the package is scheduled to be delivered. Simple!

We hope this tip helps make your experience using Latitude WMS just a little bit smoother. Keep an eye on this blog for the next Tips and Tricks, and watch our Content Marketing Hub for videos, photos and presentations from our customers and partners. As always, if you have a suggestion for a new Latitude feature or have a specific problem you’re trying to solve, you can reach our Support Team at 1-888-627-9797.