Monthly Archives: December 2015

PathGuide’s Latitude WMS Travels the Globe

PathGuide recently discussed its business growth in Canada, but did you know that the sales boundaries for the Latitude warehouse management system stretch to other parts of the globe?

As an example, Latitude has been deployed in Panama since 2009.  It was selected for use by Rodelag S.A., a well-known retail chain with more than 500 employees that services the entire country. Rodelag has been a trusted name in Panama since 1950 when two prominent families, the Romeros and the La Guardias, joined forces to bring a Sears-like department store to the Chiriqui Province.  Today, Rodelag offers everything from motorbikes to clothing in branch storefronts found in small towns such as Chitre as well as in the capital of Panama City.

Panama is experiencing explosive economic growth.  Over the past decade, it has been one of the fastest growing economies worldwide, and dominates the growth of its neighbors in Central America.  Average annual growth was 7.2 percent between 2001 and 2013, more than double the regional average.  It’s estimated that its growth in 2015 will remain a respectable 6.2 percent.

Panama’s economic climate has enticed other retailers to enter the market.  So how does an older, stable company like Rodelag continue to remain relevant to its customers in such a fast-growing environment?  By adding technologies such as PathGuide’s Latitude Warehouse Management Software.  Latitude helped it re-engineer its warehouse and distribution operations, facilitating better customer service and more efficient inventory management.  The customer service element is particularly important in Panama, which does not have a long history of retail customer loyalty; for generations, residents have routinely shopped more than one retailer to compare prices.  A WMS such as Latitude helps Rodelag ensure that the most needed items are in stock at its facilities, engendering customer satisfaction and repeat sales.

Voice-controlled WMS Primes Distribution Centers for Growth

Voice-controlled warehouse management system (WMS) applications have rapidly matured into a proven solution for improving the speed and accuracy of processes within distribution center and warehouse operations. These applications are most commonly associated with picking and order selection, however, many warehouses that use voice picking have also adapted it for other functions such as receiving, put-away, stock replenishment, truck loading, returns and cycle counting.

Why is voice such a valuable tool in the warehouse? The biggest reason is because voice-controlled applications allow warehouse workers to use both hands while picking, packing, and shipping items – rather than needing one hand to scan barcodes and other labels. In the case of Latitude WMS users, the system creates an efficient order of tasks, and uses simple instructions to guide workers to pick and pull relevant items.

Compared to traditional warehouse processes using pen and paper or handheld computers and barcode scanning, a voice picking system creates a hands-free, heads-up user workflow. In the case of Jensen Distribution Services, a full-line wholesale distributor serving 11 western states, voice-controlled processes were slowly rolled out using Latitude after it was first deployed in 2010. Jensen particularly noticed a dramatic improvement when the company moved from batch picking and label picking to a voice-controlled system that allowed workers in the warehouse to go completely hands free.

Jim Hart, senior vice president of operations at Jensen, summed up the benefits of voice. “Quality is huge here at Jensen, so with eCommerce fulfillment transactions growing 80 percent in the past year, Latitude with Vocollect has allowed Jensen to pick a perfect, or a near perfect order. We’re tracking at 0.05 percent errors, compared with 1 percent before our WMS. In fact, this system makes it difficult to make a mistake.”

For more information about how PathGuide’s Latitude WMS integrates with voice, visit our website here.

Fisheries Supply Makes a Splash with New Latitude-Enabled Will Call System

PathGuide customers have a knack for finding unexpectedly innovative uses for their Latitude systems. For example, marine distributor Fisheries Supply uses Latitude WMS to automate a high-speed Will Call order system that can have customer orders ready for pickup in 15 minutes. This gives the company a high value market differentiator that boosts sales and reinforces its commitment to customer service.

Fisheries Supply is a marine distribution center that has operated since 1928 in the heart of Seattle’s maritime industry. It deployed Latitude in 2010 to improve order accuracy, but soon found other ways that the new WMS could improve its business, such as job prioritization. By taking advantage of the WMS’s built-in algorithms, Latitude helps employees determine which item is placed in the picking queue first and ranks each individual order by importance. This allows each team to pick the most urgent items 100 percent of the time. Fisheries Supply then realized that this prioritization feature could benefit Will Call orders as well.

Before deploying Latitude, Fisheries Supply assigned Will Call items to a single picker. If there was a sudden spike in Will Call orders, the picker couldn’t keep up and orders were delayed. Now, with paperless prioritization, the Will Call system looks at the urgency of each order, so it can be picked, packaged and ready for pickup within as little as 15 minutes. Customers, many of whom are local boat owners or mechanics that rely on parts and equipment from Fisheries to do their jobs, can come by and pick up their orders without any lost time or hassle. Latitude allows Fisheries Supply to have those crucial orders ready on schedule every time, which results in happy, loyal customers and repeat business.

To read this article in Industrial Supply, click here.