Every warehouse has a star employee: someone who shines brighter than the others, someone who picks more orders than anyone else, faster than anyone else. That star is often held up as an example to other employees.
Similarly, every warehouse also has an employee or two (or six, or ten) that lacks enthusiasm. They’re quiet, and appear slow. They pick fewer orders, they ship fewer orders. What if you found out that your quiet, most unassuming employee consistently picks and ships the most order lines, and with the lowest error rate?
Or what if your “star employee” actually makes dozens of errors a day and picks the fewest lines out of everyone? How would you know? Continue reading